Privacy policy

This policy explains what Zhour collects when you browse and buy, why we collect it, and the choices you have. It covers this store and the emails we send about your orders.

Information we collect

Account details — your name, email address and password (kept only as a hash) when you register. You can also shop as a guest, in which case we only ask for what an order needs.
Order and delivery data — the items you buy, your shipping and billing address, phone number, any delivery instructions, and the order, invoice and refund records that go with them.
Payment data — card details are entered directly with our payment processor and never reach our servers. We store only the payment method, its status and the reference the processor gives us.
Things you choose to add — reviews, wishlists, saved addresses, and back-in-stock or price-drop alerts you subscribe to.
Browsing data — the pages and products you open, your device and browser, and an approximate location from your IP address. This is only collected for analytics if you accept cookies, as described below.

How we use it

To take, ship and invoice your orders, and to send the emails that belong to them — confirmation, shipping updates and receipts. These are part of the purchase and go out whether or not you have an account.
To answer your questions and handle returns, refunds and anything that arrives damaged or incorrect.
To keep the store working and safe: accurate stock and pricing, fraud and abuse prevention, and the security of your account.
To personalise your visit — a cart that survives a reload, recently viewed products and relevant recommendations.
To send the optional product emails you ask for, such as a back-in-stock or price-drop alert. These are opt-in, and you can ask us to stop at any time.

Cookies and analytics

Essential cookies and browser storage keep the shop usable: they remember your cart, your signed-in session and the preferences you set. Turning these off would break checkout.

Analytics are separate, and optional. The cookie banner on your first visit asks before anything loads — choose Accept and we load Google Analytics with IP anonymisation to see which pages and products people use; choose Decline and no analytics script is loaded at all. Your answer is stored in your browser, and clearing your site data lets you choose again.

Who we share it with

We never sell your personal data, and we never share it for other companies' advertising. We pass on only what a supplier needs to do its job:

Stripe, our payment processor, for card payments. You enter your card in Stripe's own fields and Stripe tells us only whether the payment succeeded — we never see or store your full card number.
Delivery partners, who receive the name, address and phone number needed to bring your parcel to your door; cash-on-delivery orders work the same way.
Our email provider, to deliver order and account emails.
Google Analytics, and only if you accepted analytics cookies.
Authorities or professional advisers where the law requires it, or to establish or defend a legal claim.

How long we keep it, and your rights

Your account data stays as long as your account does. Orders and invoices are kept for as long as tax and accounting rules require, even after an account is closed — but with the personal link to you removed.

See and correct — your profile, addresses and order history are in your account at any time.
Export — "Export my data" in your profile downloads your profile, addresses, orders and reviews in one file.
Delete — "Delete account" in the same place removes your profile, addresses, reviews and saved preferences. Past orders remain in our accounting records, detached from you.
Withdraw consent — decline analytics cookies, unsubscribe from product alerts, or clear this site's data in your browser to be asked about cookies again.

How we protect it

Traffic to the store is encrypted, passwords are stored only as hashes, and access to customer data is limited to the staff who need it, with every administrative change recorded in an audit log.

Contact us

For any question about this policy, or to make a request about your data, email support@zhour.com or use our contact page. If it concerns an order, include the order number so we can find it quickly.

We may update this policy as the store changes; the version on this page is always the current one.